Baw Baw

Free 'at call' Kerbside Collections

Residents are able to book one annual at call kerbside collection per financial year at no cost (conditions apply). The service allows for the kerbside collection of up to two cubic metres of acceptable hard waste placed within the front property boundary.

This service is available to residents living at the property—whether owner or tenant (commercial, industrial and vacant land excluded).

Booking instructions

• Bookings will be confirmed by email directly after booking is placed.
• A confirmation SMS will be sent the weekend before your collection is to take place.
• Neatly place items on the nature strip the weekend before the collection week (by 6am Monday morning for collection during that week)
• Items should be no heavier than two people can lift and less than 1.5m in length
• Place no more than two cubic metres of items on your nature strip, excess will count as two collections
• Unaccepted items will not be collected – please check the listing below of what will and will not be collected
• No hard waste is to be placed on the kerbside prior to a booking being made
• Do not leave any items of value near hard waste piles as these will be deemed as hard waste and if taken, no compensation will be given.

Items placed on the nature strip without a booking are considered as illegal dumping and may result in a fine. (If you are unable to place your waste on the nature strip, make a note in the ‘special instructions’ section of the booking form)

What Items can I put out?

We will COLLECT

• Household furniture
• Up to two mattresses and/or bed bases
• Electronic appliances (any item with a plug, battery or cord. All batteries must be removed)
• Whitegoods including washing machines, dishwashers and stoves
• Fridges (doors removed)
• Ceramics and crockery (wrapped and labelled)
• Sheet glass (up to 1.5m) securely wrapped in either cardboard or bubble wrap and CLEARLY labelled Glass. Table tops need to be removed from their frame prior to wrapping
• Branches and prunings (tied and separated from other materials) less than 1.5 metres in length
• Up to 10 pieces of timber (no longer than 1.5 metres)
• Carpet rolled and tied (maximum of one roll no longer than 1.5 metres)
• Hot water systems and lawn mowers
• Scrap metal items including guttering and window frames
• Old tools
• Car/4WD tyres (maximum of four) - truck tyres will not be accepted
• Small car parts (no springs and less than 55kg)
• Empty paint tins with lids removed

Most materials collected will be recycled or reused where possible.

We will NOT COLLECT

• Batteries of any type
• Motor oil and engine blocks
• General garden waste (other than branches and prunings)
• Clay, sand or soil
• Household waste or recyclables
• Building and renovation materials including rubble, bricks or cement
• Fence panels or pallets
• Asbestos and other hazardous waste
• Gas cylinders
• Liquids including chemicals, paint, oil and garden sprays
• Truck tyres

Items may be collected by multiple trucks. To save space and keep costs to a minimum, bulky items are compacted in the trucks. Most items are recycled or reused where possible. All items are taken to the Knox Transfer Station for sorting and recycling. Items that are reusable are sold at the Recycled Goods Store. For a short video on what happens to your waste, visit our contractor's website.

Consider donating, selling or giving away items in good condition first.